Consumer terms

When you order through an AI agent using OpenAjan:

• Your contract is with the shop — not with OpenAjan. The shop is the seller and responsible for the goods/service, price and delivery.
• Prices include VAT and are shown by the agent before you say yes. An order is only placed after your explicit confirmation.
• Payment happens at the shop on pickup/delivery unless stated otherwise. OpenAjan never receives money.
• Confirmation: the shop accepts or declines; you are notified by email/SMS if given, and the agent can look up the status.
• Right of withdrawal: food, drink and services for a specific time are exempt from the 14-day withdrawal right (Danish Consumer Contracts Act § 18). Call the shop as early as possible to change or cancel.
• Complaints about the goods go to the shop. Complaints about OpenAjan's relay: hej@openajan.com. EU ODR platform: ec.europa.eu/odr.

Intermediary: Otonom (trading as OpenAjan), CVR 46779274, Lyngbyvej 83A, 2100 København Ø.